Frequently Asked
Questions
Everything you need to know about Kova's revenue infrastructure
How It Works
Our Voice AI uses advanced natural language processing to understand caller intent, respond naturally, and take action like booking appointments. It integrates directly with your phone system and sounds human — most callers can't tell the difference.
Yes. The system never sleeps, never takes breaks, and never misses a call. It handles after-hours inquiries, weekends, and holidays automatically.
It's trained to recognize uncertainty. It will either ask clarifying questions or escalate to a human team member with full conversation context. No lead ever falls through the cracks.
Absolutely. Unlike human receptionists, our system handles unlimited simultaneous conversations without any degradation in quality or response time.
Implementation & Timeline
Most deployments are live within 3-7 days. This includes custom AI training, CRM integration, calendar setup, and team training.
No. We integrate with your existing phone system. Your number stays the same — we just add intelligent routing and AI answering capabilities.
Perfect. Our system handles overflow, after-hours, and high-volume periods. Your receptionist focuses on complex situations while AI handles routine inquiries and booking.
Minimal training required. We provide a 30-minute onboarding session and documentation. Most teams are comfortable within the first week.
Integration & Technical
We integrate with Salesforce, HubSpot, GoHighLevel, Zoho, Pipedrive, and most major CRMs. For custom systems, we build a webhook integration.
Yes. We sync with Google Calendar, Outlook, Calendly, and most scheduling platforms. Appointments are booked in real-time based on your availability.
Yes. We work with VoIP systems, traditional phone lines, and services like RingCentral, Vonage, and 8x8. Our team handles the technical setup.
Absolutely. We use enterprise-grade encryption, SOC 2 compliant infrastructure, and never share your data with third parties.
Pricing & ROI
Plans start at $149/month for Chat Infrastructure, with Voice systems at $297/month. Full Response (Chat + Voice) is $497/month.
Yes. A one-time activation fee from $597 covers technical implementation, custom AI training, and integration.
Most clients see ROI within the first month. If you're missing even 10 calls/week worth $2k each, that's $80k/year in lost revenue. Our system typically pays for itself 10-50x over.
Yes. 30 days notice. No long-term agreements. If the infrastructure doesn't deliver results, you shouldn't be locked in.
No. Flat monthly rate based on your expected volume. No surprise overage fees.
Security & Compliance
Yes. For medical practices, we offer HIPAA-compliant infrastructure with Business Associate Agreements (BAA) and encrypted data handling.
We handle compliance automatically. The system announces recording where required by law and stores recordings securely.
No. The AI never provides professional advice. It qualifies leads, answers general questions about your services, and books appointments.
You do. All conversation logs, recordings, and lead data belong to you. We never use your data for training other clients' systems.
Still have
questions?
Book a 15-minute strategy audit. We'll answer your specific questions and show you exactly how the infrastructure works.