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Under The Hood

How Your AI
Infrastructure Works

From custom knowledge base to intelligent conversations — see how we build systems that think like your best employee

AI receptionist answering business calls

How Your AI Receptionist
Learns

We build a complete knowledge base specific to your business — no generic responses

Services Offered

Complete catalog of your services, packages, and offerings

  • Service descriptions
  • Pricing tiers
  • Package details
  • Add-on options

Pricing Logic

Dynamic pricing rules, discounts, and qualification criteria

  • Base pricing
  • Volume discounts
  • Seasonal rates
  • Special offers

Availability & Scheduling

Hours, blackout dates, and booking rules

  • Business hours
  • Holiday schedule
  • Booking windows
  • Capacity limits

Service Areas

Geographic coverage and territory definitions

  • Zip codes
  • City boundaries
  • Travel fees
  • Service zones

FAQs & Policies

Common questions, policies, and procedures

  • Cancellation policy
  • Payment terms
  • Warranty info
  • Common questions

Qualification Rules

Lead scoring, routing logic, and escalation triggers

  • Urgency detection
  • Budget qualification
  • Fit criteria
  • Escalation rules

Training
Process

Four steps from raw business data to a fully operational AI Receptionist

1

Audit

We analyze your business, services, and customer journey

2

Ingest

Your data is structured into the knowledge base

3

Train

The AI Receptionist learns your specific responses and logic

4

Refine

Continuous improvement based on real interactions

See How AI Receptionists
Think

Real conversation flows showing how our AI Receptionists qualify leads, handle objections, and route conversations

Lead Qualification - HVAC Service

voice|1:23

Appointment Booking - Legal Consultation

chat|0:47

FAQ Handling - Medical Office

voice|0:38

Escalation Example - Emergency Call

voice|0:29
All examples anonymized — No client data disclosed

Your knowledge base is private and used exclusively for your infrastructure. Never shared with other clients.

Ready to Build Your
Custom AI?

Book a 15-minute strategy audit to see how we'd build your system

No obligation • 15 minutes • Custom recommendations for your pipeline

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How It Works | AI Voice Receptionists Explained | Kova Digital AI