Privacy
Policy

1. Information We Collect

Kova Digital AI ("we," "our," or "us") collects information to provide revenue infrastructure services to our clients. This includes:

• Contact information (name, email, phone number, business name)
• Conversation data (chat logs, call recordings, voice transcripts)
• Calendar and appointment data
• CRM integration data
• Usage analytics and system performance metrics

2. How We Use Your Information

We use collected information to:

• Provide and improve our AI-powered infrastructure services
• Process appointments and lead qualification
• Sync data with your CRM and calendar systems
• Send service notifications and updates
• Analyze system performance and optimize AI models
• Comply with legal obligations

3. Data Ownership

You own all conversation data, lead information, and recordings generated through our system. We never use your data to train AI models for other clients. Your data remains yours.

4. Data Security

We implement enterprise-grade security measures including:

• End-to-end encryption for all data transmission
• SOC 2 compliant infrastructure
• Regular security audits and penetration testing
• Role-based access controls
• Secure data storage with redundant backups

5. Data Sharing

We do not sell your data. We may share information only in the following circumstances:

• With your explicit consent
• With service providers who assist in delivering our services (e.g., cloud hosting, CRM integrations)
• To comply with legal obligations or valid legal requests
• To protect our rights, privacy, safety, or property

6. HIPAA Compliance

For medical and healthcare clients, we offer HIPAA-compliant infrastructure with Business Associate Agreements (BAA). Protected Health Information (PHI) is handled with additional security measures and compliance protocols.

7. Data Retention

We retain conversation logs and lead data for as long as you maintain an active account. Upon account termination, data is retained for 90 days for recovery purposes, then permanently deleted unless legally required to retain.

8. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request data deletion
• Export your data
• Opt-out of non-essential communications

9. Cookies and Tracking

We use essential cookies for system functionality and analytics cookies to improve our services. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or requests, contact us at:

Email: privacy@kovadigitalai.com
Phone: (779) 217-3036